Pickup, Shipping, & Returns

Local Pickup

We're happy to offer free pickup from our East Austin shop during normal business hours! Choose this option at checkout, and it will be ready for you within 24hrs. You'll receive an email when it's ready to pickup.

Shipping

We process all orders within 2 business days (unless otherwise noted) and ship with tracking using USPS First Class Mail (2-5 days delivery) on domestic orders.  Austin shoppers can also choose local pickup for pick up at the shop during normal business hours. The following table outlines our simple shipping pricing policy based on your order total:

Special delivery prices during the pandemic:

Order Total	Shipping Rate
Austin contactless doorstep delivery	Free
Up to $75	$5
Over $75	Free

 

International Shipping

We now offer shipping of most items to Canada and Europe at a flat rate of $20 USD. We are expanding our automated international shipping as fast as we can.

Expedited/ Additional International Shipping

If you would like expedited or international shipping to a country currently not covered in our automatic shipping policies, please email us directly at smallworldgoods@gmail.com and we would be happy to offer you options that fit your needs!

Returns

We want you to be completely satisfied with your purchases from Small World Goods!

If you are dissatisfied with your order for any reason, please email us directly at smallworldgoods@gmail.com, with your receipt number, within 14 days of purchase.

Depending on the product, we can offer store credit or refunds on full priced items, as long as they are returned in their original, unused condition, within 14 days of purchase. 

All sale item purchases are final, and not eligible for refunds, exchanges, or store credit.

Questions?

Still have questions? Don't hesitate to reach out to us directly at smallworldgoods@gmail.com